How to change or cancel your plan
Plan changes happen in billing settings: upgrades prorate immediately, downgrades apply at the end of the period, and cancellation keeps access until the period you paid for ends. Deleting your account is a separate, permanent action — and it does not cancel billing on its own.
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Changing plan
| Change | When it takes effect | What you are charged |
|---|---|---|
| Upgrade | Immediately | Prorated difference for the rest of the period |
| Downgrade | End of the current period | Nothing extra; the new rate starts next period |
| Monthly to annual | Immediately | Annual rate, with the unused monthly portion credited |
| Annual to monthly | End of the annual term | Monthly rate from the renewal date |
Cancelling
Cancelling stops the next renewal. Access continues until the end of the period you have already paid for, and then the account moves to the free plan rather than being locked.
Your marketplace listings are unaffected — they belong to your marketplace accounts and stay live. What you lose is the syncing, the automatic delisting and the reporting, which is worth understanding before you cancel while carrying a lot of crosslisted inventory.
Export before you go
- 1
Export your inventory
Items with SKUs, prices, cost and status.
- 2
Export sales history
What sold, when, through which channel, at what price.
- 3
Export consignor and vendor records
Especially outstanding balances. This is the data that is hardest to reconstruct and most consequential if lost.
- 4
Download your invoices
Your accountant will want them and they are easiest to get while you still have access.
Deleting your account
Deletion is permanent and it is a different action from cancelling. It removes your data rather than merely ending billing.
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Frequently asked questions
Will my listings be removed if I cancel?
No. Listings live on the marketplaces and stay there. The delisting automation stops, so you become responsible for removing sold items yourself.
Can I come back later?
If you cancelled without deleting, yes — your account and data are still there on the free plan. If you deleted, no; deletion is permanent.
Do I get a refund for the unused part of a period?
Cancellation ends the next renewal rather than refunding the current period. If something has gone wrong rather than you simply changing your mind, get in touch — that is a support conversation, not a policy one.
How do I stop being charged immediately?
Cancel in billing settings and confirm no renewal is scheduled. If you also want your data removed, delete the account afterwards, in that order.
Step-by-step product docs
This guide explains how it works. These show you exactly where to click.
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